BuyAta Return Policy

At BuyAta, we are committed to providing transparency and a seamless experience with every purchase. Please review our return policy to ensure a smooth process.

Eligibility for Returns

  • Returns are accepted within 14 days of the delivery date.

  • Products that have been opened, assembled, or used are not eligible for return.

  • If the item is not shipped back and a valid tracking number is not provided within the 14-day return window, the return will not be accepted.

Restocking Fee

  • All approved returns are subject to a 20% restocking fee, which will be deducted from the refund amount.

Pre-Purchase Guidance

  • We encourage customers to review our social media pages to get a better understanding of the product’s capabilities.

  • Rigorous and extreme testing is done on all our products before shipping to ensure reliability, which is why we have a strict return policy in place. By watching our testing videos and demonstrations, you can make a well-informed purchase decision.

Return Shipping

  • The buyer is responsible for arranging and paying for the return shipping.

  • Please ensure that the item is securely packaged to avoid any damage during transit.

Refund Process

  • Refunds will be processed after receiving and inspecting the returned item.

  • The condition of the product must match the buyer’s stated description for the return to be approved.

  • Refunds will be issued to the original payment method.

Damaged or Lost Items

  • If a product arrives damaged, the buyer must file a claim with the delivery service immediately.

  • BuyAta is not responsible for packages that are lost, stolen, damaged, or mis-delivered once they leave our possession.

Damage During Assembly

  • BuyAta is not responsible for any damage that occurs during the assembly process.

  • It is the buyer’s responsibility to carefully follow the provided assembly instructions or seek professional assistance if needed.

Defective Items

  • If you receive a defective product that impairs its overall functionality, please contact us within 7 days of receiving the item.

  • We will work with you to troubleshoot the issue, and if necessary, offer a return or replacement.

Troubleshooting and Support

  • BuyAta will assist with troubleshooting issues impacting functionality to determine the root cause.

  • In most cases, we may resolve the issue without requiring a return.

Return Process for Defective Items

  • If the defect is confirmed, BuyAta will cover the return shipping.

  • Once the item is returned and inspected, we will either refund the purchase or send a replacement.

  • Damage during assembly or defects that do not impair functionality are not eligible for return.

Contact Us

If you have any questions or concerns, please don’t hesitate to email us at BrotherBuild2b@gmail.com. We’re here to assist you!

Thank you for choosing BuyAta, where quality and reliability are at the core of every product. We appreciate your trust and strive to ensure your satisfaction.